Refund policy

Thank you for shopping at APEXUP! We hope you are delighted with your purchase. However, if you are unsatisfied with your purchase, we're here to help.

Please read more details about our Return Policy here.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 1 to 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Contact Us – APEXUP SHOP.

Refund Exceptions

In some cases, only partial refunds are granted (if applicable):

• Any item not in its original condition is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery